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FAQ
USER ACCOUNT & PASSWORD

CREATING A USER ACCOUNT

To create an account, hover over "My Account" and click "CREATE AN ACCOUNT" in the flyout window, or select "My Account" to access the registration page.

Simply enter your name, email, and password. Your details remain private and can be updated anytime.


FIGARO CIRCLE

By creating an account, you automatically join our Loyalty Program, The FIGARO Circle. Earn bonus points with every purchase and redeem them on future orders. Enjoy early access to exclusive sales and special offers by saving your favorite items to your Wishlist. Plus, take advantage of our Personal Shopping services and receive exclusive recommendations from our Stylists.


EDIT YOUR PERSONAL INFORMATION

To update your personal information, log in to your FIGARO account and select "My Account Information" to view and edit your details.


PASSWORD RECOVERY

To reset your password, log in to your account and select "Password" to begin the recovery process. You’ll receive a reset link via email within minutes.


YOU DON’T NEED AN ACCOUNT TO ORDER

You can place an order on FIGARO without an account. Simply proceed to checkout without logging in. On the sign-in page, select "PROCEED WITHOUT LOGIN."

Enter your shipping, billing, and payment details, then confirm your order. Before completing your purchase, you can uncheck the box labeled "Create a user account using the information from this order" if you prefer not to register.

TAX-FREE SHOPPING

TAX-FREE SHOPPING

PAYMENT & REFUNDS

PAYMENT & REFUNDS

SHIPPING & TRACKING YOUR ORDER

SHIPPING & TRACKING YOUR ORDER

RETURNS & EXCHANGES

RETURNS & EXCHANGES

AUTHENTICITY GUARANTEE

AUTHENTICITY GUARANTEE

GIFT CARD & STORE CREDIT

GIFT CARD & STORE CREDIT